Having
Trouble Playing These Files?
If you
send me the answers to these, I might be able to help you resolve your RealAudio
problem. I have designed these pages so that you don't have to download the
newest (and biggest) version of RealPlayer. It supports numerous previous
versions.
You have
no sound? If YES, please go to the bottom of the page. If
NO, go through these steps.
- Do you
have an audio card? How do you know?? Go into Start -> Settings -> Control
Panel. Click on Sounds and Audio Devices. If everything on the Volume
tab is greyed out, you do not have one.
- What
version of RealPlayer do you have? You need a recent version which can be
downloaded here. You can also try out a
free version on a trial basis, if you so desire, that can be downloaded elsewhere
on the site.
- Can you
play any files at all on any of my different sites? If so, what are the files
that do play and which ones don't?
- Can you
play files at sites other than mine?
- What
error message do you get?
- Are you
behind a firewall?
- Do you
use a proxy server (eg: if you’re at work)?
- Are you
buffering the entire clip into memory? I would suggest buffering no more than
30 seconds
- Can you
play CDs? If not, the sound might be muted or the relevant (Wave Output
or the Master Volume Control) slider might be all the way down.
- In Options/Preferences/Transport,
have you tried the Automatically Select Best Transport option? You may
have to do this only the first time, and subsequently, after the first successful
effort, the file should play fine.
- Of course,
your browser has to know what RealAudio files are! At
this link you will get step-by-step instructions on how to configure your
browser to play RealAudio files.
- Here
is a tactic that has worked for me numerous times when nothing else would
work. Remove and re-install the player if you cannot play any files at any
site.
You KNOW
you have sound capability?
- If all
else is fine, please include the following, if you're going to contact me
- the page that you are on and one, or more, of the broken links.
Also, check out this excellent
link.
As well,
if you have no luck with RealPlayer, download and install the simple, free Real
Alternative.